Fasel and Sons will gladly accept returns or exchanges on most product within 14 days of purchase with a store receipt. Refunds will be issued in the original form of payment. If the original form of payment is unavailable (such as pre-paid credit gift cards) then a store credit will be issued.
Items must be in their original packaging (if applicable) and be in re-sellable condition.
We do not accept returns on: gift cards, items damaged from misuse, services performed, non-sealed chemicals, custom planters, or clearance items (items marked down 50% or more).
Returns or exchanges will be allowed within 7 days of purchase.
Items must be in re-sellable condition. Dead or neglected plant material will not be accepted.